Privacy Policy

JHS Training & Education Platform
Website: www.jhsconsulting.in

Last Updated: March 2026

1. INTRODUCTION

JHS & Consulting LLP (“JHS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Training & Education Platform (“Platform”).

This Privacy Policy complies with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

By using our Platform, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

2.1 Personal Information You Provide

Account Registration:

• Full name
• Email address
• Phone number
• Date of birth
• Professional details (designation, company, industry)
• Educational qualifications

Payment Information:

• Billing name and address
• Transaction details (amount, date, course purchased)
• Note: We do NOT store complete credit/debit card numbers, CVV, or banking passwords. All payment data is securely processed and stored by Razorpay, our PCI-DSS compliant payment gateway.

Course Interaction:

• Course enrollment and completion data
• Assessment scores and feedback
• Certificate generation records
• Learning progress and activity logs

Communications:

• Emails, chat messages, support tickets
• Feedback, reviews, and testimonials
• Survey responses

2.2 Information Collected Automatically

Technical Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Time zone and location data (approximate)

Usage Data:

• Pages visited and time spent
• Course videos watched
• Click-through rates and navigation paths
• Search queries on the Platform
• Referral sources

Cookies and Tracking Technologies:

• Session cookies (essential for Platform functionality)
• Analytics cookies (to understand user behavior)
• Preference cookies (to remember your settings)

See our Cookies Policy for detailed information.

2.3 Information from Third Parties

Razorpay Payment Data:

• Payment confirmation status
• Transaction reference numbers
• Refund or dispute information

Note: Razorpay may collect additional data as per their own privacy policy. We receive only transaction confirmation data necessary for order fulfillment.

1. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

3.1 Service Delivery

• Creating and managing your account
• Processing course enrollments and payments
• Granting access to purchased courses
• Issuing certificates upon completion
• Providing customer support

3.2 Communication

• Sending transactional emails (purchase confirmations, receipts, password resets)
• Course updates and important Platform announcements
• Responding to inquiries and support requests
• Sending promotional emails about new courses with your consent (you can opt out)

3.3 Platform Improvement

• Analyzing user behavior to enhance user experience
• Identifying technical issues and improving Platform performance
• Developing new features and courses based on user interests
• Conducting research and analytics

3.4 Legal and Security

• Preventing fraud, abuse, and unauthorized access
• Enforcing our Terms of Use
• Complying with legal obligations and regulatory requirements
• Protecting the rights and safety of JHS, users, and third parties

3.5 Marketing (With Consent)

• Sending newsletters and promotional offers
• Personalized course recommendations
• Special discounts and event invitations

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting connect@jhsconsulting.in.

1. LEGAL BASIS FOR PROCESSING (DPDP ACT COMPLIANCE)

We process your personal data based on:

1. Consent: When you register, make purchases, or subscribe to communications
2. Contractual Necessity: To fulfill our obligations under Terms of Use (course delivery, payment processing)
3. Legitimate Interests: Platform security, fraud prevention, business analytics
4. Legal Obligations: Tax compliance, regulatory reporting, dispute resolution

1. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data. We share information only in the following circumstances:

5.1 With Service Providers

Razorpay (Payment Processing):

• Razorpay processes all payment transactions securely
• They collect payment card details, billing information, and transaction data
• Razorpay’s data practices are governed by their Privacy Policy
• We receive only transaction confirmation data (not complete card details)

Other Third-Party Services:

• Email service providers (for transactional and promotional emails)
• Cloud hosting providers (for data storage and Platform infrastructure)
• Analytics tools (Google Analytics or similar, anonymized data)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with court orders, legal processes, or government requests
• Enforce our Terms of Use or investigate violations
• Protect the rights, property, or safety of JHS, users, or the public
• Prevent fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 With Your Consent

We may share data with third parties if you explicitly consent (for example, sharing testimonials, case studies, or promotional content).

1. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Retention Periods:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data retained for 3 years after last login, then deleted
• Transaction Records: Retained for 7 years for tax and audit compliance
• Course Completion Data: Retained indefinitely for certificate verification
• Marketing Data: Deleted immediately upon opt-out request

Data Deletion Request:
You can request account deletion at any time by contacting connect@jhsconsulting.in. We will delete your data within 30 days, except where retention is legally required.

1. YOUR RIGHTS UNDER DPDP ACT

You have the following rights regarding your personal data:

7.1 Right to Access
Request a copy of the personal data we hold about you.

7.2 Right to Correction
Request correction of inaccurate or incomplete data.

7.3 Right to Erasure (Right to be Forgotten)
Request deletion of your personal data (subject to legal retention requirements).

7.4 Right to Data Portability
Request your data in a structured, commonly used format.

7.5 Right to Withdraw Consent
Withdraw consent for marketing communications or optional data processing at any time.

7.6 Right to Nominate
Nominate another individual to exercise your rights in case of death or incapacity.

To exercise these rights, contact:
Email: connect@jhsconsulting.in
Subject: Data Privacy Request

We will respond within 30 days of receiving a valid request.

1. DATA SECURITY

We implement industry-standard security measures to protect your data:

8.1 Technical Safeguards

• SSL or TLS encryption for data transmission
• Encrypted data storage
• Secure authentication and access controls
• Regular security audits and vulnerability assessments

8.2 Organizational Safeguards

• Employee training on data protection
• Restricted access to personal data on a need-to-know basis
• Confidentiality agreements with staff and service providers

8.3 Payment Security

Razorpay PCI-DSS Compliance:

• All payment data is handled by Razorpay, a PCI-DSS Level 1 certified payment gateway
• We do not store complete card numbers, CVV, or banking credentials
• Razorpay employs tokenization, encryption, and fraud detection

Despite our best efforts, no system is 100 percent secure. We cannot guarantee absolute security but will notify you promptly in case of any data breach affecting your information.

1. INTERNATIONAL DATA TRANSFERS

Your data is primarily stored and processed in India. If we transfer data outside India, we ensure adequate safeguards are in place as required by the DPDP Act.

1. CHILDREN’S PRIVACY

Our Platform is not intended for children under 18 without parental consent. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it immediately.

Parents or guardians can contact us to review or delete their child’s data.

1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience. See our Cookies Policy for detailed information on:

• Types of cookies we use
• How to manage cookie preferences
• Third-party cookies (for example, Google Analytics)

1. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites (for example, payment gateways, social media, external resources). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal data.

1. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Our business practices
• Platform features

Last Updated: March 2026

We will notify you of significant changes via:

• Email notification
• Prominent notice on the Platform
• Updated Last Modified date at the top of this policy

Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.

1. GRIEVANCE REDRESSAL

Data Protection Officer or Grievance Officer:
Name: Huzefa Kaka
Email: Huzefa.kaka@jhsconsulting.in

For privacy-related complaints or concerns:

1. Submit detailed complaint via email
2. Include your name, contact details, and description of the issue
3. We will acknowledge receipt within 48 hours
4. Resolution within 30 days

If you are not satisfied with our response, you may escalate to the Data Protection Board of India as per the DPDP Act.

1. CONTACT INFORMATION

Call us directly
+91 89287 95275

Address
C/o Innov8, 4th Floor, Times Square, Marol Naka Metro Station, Andheri East, Mumbai 400059, Maharashtra, India

Email
connect@jhsconsulting.in

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described.

Last Updated: March 2026