RBI Withdraws 2021 Grievance Redress Circular for Banks

RBI Withdraws 2021 Grievance Redress Circular for Banks

The Reserve Bank of India has withdrawn circular RBI/2020-21/87 dated January 27, 2021, through notification RBI/2025-26/207 dated February 11, 2026, with immediate effect. The move consolidates grievance redress, disclosure, and compensation provisions into newer regulatory frameworks, including the Master Direction on Financial Statements Presentation and Disclosures (2025), the Reserve Bank–Integrated Ombudsman Scheme, 2026, and the RBI (Internal Ombudsman) Directions, 2026. While the earlier circular stands repealed, banks must continue to maintain robust, Board-approved grievance redress mechanisms and update internal policies, documentation, and compensation workflows accordingly.

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